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CHRC Libraries Satisfaction Survey

CHRC Libraries is committed to delivering welcoming spaces, responsive customer service, and collections and programs that reflect our community’s needs.
We’d value your feedback on your recent experience—whether in-branch or online (e.g. BorrowBox, Hoopla, research help, printing, events).
Your responses will guide service improvements, staff training, service availability, and future programs across our libraries.

The survey takes just a few minutes to complete.

Closing date: Friday 31st October 2025 6pm

Thanks from the CHRC Libraries Team 


1.  

How often do you visit one of the CHRC Libraries Branches?

* required
2.  

What is your primary reason for visiting the library?

3.  

Do you use the library for printing and scanning?

4.  

How would you rate the overall customer service at your local library? 

5.  

How friendly and helpful are the library staff? 

6.  

If you have concerns, were these addressed appropriately? 

7.  

Do you feel the staff are knowledgeable about Library resources and services?

8.  

How would you rate the quality of library Programs and Events? 

9.  

What type of Programs or Events  would you like to see more of? 

10.  

Are the Libraries operational hours convenient for you? 

11.  

Would you like to see any additional services offered at your library?

12.  

How satisfied are you with the libraries physical collection of materials?

Maximum 255 characters

0/255

14.  

How could we improve our collection?

15.  

Do you use our digital services eg. Hoopla, Storybox and BorrowBox? 

Maximum 255 characters

0/255