FAQs
Who is conducting the survey?
This year, we have once again engaged independent market research consultant Enhance Research to conduct the phone survey. They conducted the last two surveys on council's behalf.
Enhance Research is Queensland’s largest privately-owned market and social research agency and is celebrated 25 years in operation in 2021.
Based in Brisbane, Enhance Research is a member of the Association of Market & Social Research Organisations (AMSRO) and is also certified ISO 20252 (International Standard for the Market, Opinion and Social Research). Enhance Research staff are members of The Research Society (professional body) and are bound by the Code of Professional Behaviour. Enhance Research respects and upholds respondents’ rights under the Australian Privacy Principles contacted in the Privacy Act 1988 (Cth) and also adheres to the Privacy (Market and Social Research) Code 2014.
Enhance Research undertakes extensive research for a range of commercial and government clients including local, state and federal governments, and is an accredited provider of research to the Queensland Government under QGP0035-16 – Market and Social Research Services.
Will I be called?
If you live in the Central Highlands local government area, then you might.
Residents will be randomly selected ensuring that participants represent the demographic spread across age, gender and location.
When will the calls take place?
The phone survey will commence on 6 March 2023 and will run until 26 March 2023 or until the required number of responses has been received, whichever is first.
Call centre hours will be:
Weekdays: 9.00 am – 8.00 pm
Saturdays: 10.00 am – 4.00 pm
Sunday: closed
Calls will typically take place from 4.00 pm when majority of people are at home. If you receive a call at an inconvenient time, please just let the caller know and an appointment can be made for later.
How long will the survey take?
The survey will take approximately 20 minutes.
The content of the survey has been reviewed and redesigned to ensure we are asking questions that give us useful data.
What does council do with the results?
Results from the survey will be added to data collected through other surveys and information-seeking methods to help council plan and improve services and facilities throughout the region.
Where can I view previous survey results?
Previous survey results can be accessed in the 'Results from previous years' section of this project and on the council website.